Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Graphite Services FAQs

Answers to common questions about how Graphite works, which services are available, how onboarding is handled, and how to choose the right support.

Graphite Services Overview

Graphite provides outsourced operational services that help growing companies build stronger back-office infrastructure without hiring and managing every function internally. Depending on what your company needs, that may include Accounting, Finance, Tax, Payroll, HR, or a combination of services.

The FAQs below cover how Graphite works, what onboarding looks like, how communication is managed, how pricing is structured, and how to understand which service may be the right fit.

What does Graphite actually do?

Graphite provides outsourced support across Accounting, Finance, Tax, Payroll, and HR. These services help growing companies manage core back-office functions with more structure, clearer ownership, and stronger execution.

Do you work in our existing systems?

Usually, yes. Graphite generally works within the systems and tools you already use, as long as they fit the needs of the engagement. In some cases, we may recommend stronger tooling if the current setup is creating avoidable problems.

How does onboarding work?

Each service begins with an onboarding phase focused on understanding your current environment, gathering the right documentation and access, and building the structure needed for ongoing work. The exact process varies by service, though the goal is always to get the foundation right before moving into steady-state delivery.

For service-specific onboarding details, see: Accounting FAQs, Finance FAQs, HR FAQs, Payroll FAQs, and Tax FAQs.

Will I have a dedicated point of contact?

Yes. Each engagement has a clear day-to-day owner, with additional team members supporting the work behind the scenes depending on service and scope.

How does communication usually work?

Communication depends on the service, but typically includes a mix of email, scheduled meetings, Slack, and structured workflows for approvals, documentation, and follow-up. Some services run on a fixed recurring cadence. Others are more event-driven or advisory-based.

For service-specific communication and cadence, see: Accounting FAQs, Finance FAQs, HR FAQs, Payroll FAQs, and Tax FAQs.

What happens if our needs change over time?

As your company grows, scope and complexity may change. If the work materially changes, Graphite will review the engagement with you and recommend updates to keep service quality, pricing, and expectations aligned.

Can we use more than one Graphite service at the same time?

Yes. Many clients use multiple Graphite services together. When that happens, Graphite coordinates internally across teams so your company has a more connected support model across the back office.

How is pricing structured?

Pricing depends on the service and complexity of the work. Some services are fixed-fee retainers, some include defined tiers, and some specialized work may be scoped separately.

For service-specific pricing details, see: Accounting FAQs, Finance FAQs, HR FAQs, Payroll FAQs, and Tax FAQs.

Do you replace an internal team?

Sometimes. Graphite may operate as the outsourced function, or work alongside internal leaders and team members who need stronger structure, added expertise, or more execution support. The right setup depends on the company, service, and scope.

How do I know which service I need?

That depends on the problem you are trying to solve.

  • If the issue is your books, close process, reconciliations, or accounting accuracy, start with Accounting.

  • If the issue is forecasting, budgeting, burn, runway, or financial planning, start with Finance.

  • If the issue is filings, tax questions, tax planning, or credits, start with Tax.

  • If the issue is payroll execution, pay accuracy, or payroll complexity, start with Payroll.

  • If the issue is employee policies, documentation, manager support, onboarding, offboarding, or HR risk, start with HR.

Where can I learn more about each service?

Each service has its own page with a fuller overview, scope details, onboarding expectations, deliverables, and service-specific FAQs: Accounting, Finance, HR, Payroll, and Tax.